Case Study
HR Tech
Business need
Our client is a pan-African bank that wanted to introduce a measure around CX (client experience) amongst client-facing employees.
Solution
- Few off the shelve solutions would have been able to address the client’s needs to ensure this project is delivered.
- We worked with the client to develop detailed business specifications to build a suitable technology solution to cater to the client’s needs.
- Together with our technology partner, we set up a detailed project approach to building a custom platform.
- The platform needed to have self-administration capability and deliver content in four languages.
Impact
The client was able to identify group-wide learning needs to enable a better customer experience; through ongoing access to the platform, the client can track progress over time.
