Case Study
Performance Management design
Business need
Our client is a leading company in the steel industry across multiple African markets and required support in strengthening their performance management process, resulting in developing performance contracts for multiple layers of employees.
Solution
- Our team worked with the client to clarify the overall performance management approach and philosophy.
- We co-developed a standard scorecard approach with key fields and measures.
- An on-site visit to one of the plans in Mali was key in understanding the business better at a more practical level.
- Multiple engagements supported by desktop research resulted in the design of scorecards at various levels.
- Drafts were provided for review, and one-on-one meetings resulted in the refinement of the drafts.
- The final scorecards were signed off at the end of the project.
Impact
- The client was able to take draft scorecards to employees to clarify delivery expectations and support the business priorities.
- Furthermore, the clarity of delivery led to a realignment of expectations and more realistic performance scores at the end of the cycle.
- The link to a newly designed incentive scheme enabled the payment of fair and equitable bonuses.
- The client retained our services for more project work.
